Privacy Policy

Privacy Policy

Privacy Policy
Effective Date: June 1, 2026

Welcome to Charge To Play. This Privacy Policy explains how we collect, use, store, disclose, protect, and process personal data when you access or use our website, create an account, sign in through third-party providers such as Meta/Facebook or Discord, place orders, contact support, or otherwise interact with our services.

By using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Company Information
Company Name: Charge To Play
Website: https://chargetoplay.com/
Email: Support@chargetoplay.com
Address: Alexandria, Egypt

2. Scope of This Policy
This Privacy Policy applies to personal data collected through our website, account registration, sign-in processes, customer support channels, order processing, communications, and any other interaction relating to our services.

3. Personal Data We May Collect
Depending on how you use our services, we may collect:

A. Information you provide directly
- full name;
- email address;
- phone number;
- account details;
- billing, payment, or transaction-related information;
- messages, inquiries, support tickets, and communications;
- order details and service requests;
- any other information you voluntarily submit.

B. Information collected automatically
- IP address;
- browser type;
- device identifiers and device information;
- operating system;
- access date and time;
- pages viewed and interactions taken on the website;
- referral information;
- cookies, pixels, local storage, and similar technologies data.

C. Information from third parties
We may receive limited information from payment processors, analytics providers, technical service providers, fraud prevention partners, and social login providers.

D. Social login data
If you choose to sign in using Meta/Facebook or Discord, we may receive data made available by that provider according to the permissions you grant, which may include:
- your name or display name;
- email address;
- profile image or avatar;
- provider user ID or account identifier;
- language or locale information;
- authentication tokens or linked account metadata necessary to maintain login and account linking.

We do not collect more data from a social login provider than is reasonably necessary for the features we offer and the permissions you grant.

4. How We Use Personal Data
We may use personal data for the following purposes:
- providing, operating, and improving our services;
- creating, authenticating, linking, and managing user accounts;
- enabling sign-in and account recovery;
- processing orders, requests, payments, and transactions;
- preventing fraud, abuse, unauthorized access, and security incidents;
- responding to inquiries, complaints, and support requests;
- sending service-related, transactional, or security communications;
- analyzing performance, usage, and user experience;
- complying with legal, regulatory, accounting, and contractual obligations;
- sending marketing communications where permitted by law and, where required, based on valid consent.

5. Legal Basis and Lawful Justification
We process personal data only where there is a lawful basis or lawful justification to do so, including where:
- you have provided consent, where required;
- processing is necessary to provide the requested service or complete a transaction;
- processing is necessary to comply with legal obligations;
- processing is necessary for our legitimate interests, provided such interests do not override your rights under applicable law.

6. Cookies and Similar Technologies
We may use cookies and similar technologies to:
- keep the website functioning properly;
- remember user preferences and settings;
- maintain session and login functionality;
- improve security and detect abuse;
- understand traffic, analytics, and performance;
- improve the overall user experience.

You may control certain cookies through your browser settings. Disabling some cookies may affect the functionality of parts of the website.

7. Sharing and Disclosure of Personal Data
We do not sell personal data.

We may share or disclose personal data only where necessary and appropriate, including to:
- employees, affiliates, and authorized personnel on a need-to-know basis;
- hosting, payment, customer support, security, analytics, technical, and fraud prevention providers acting on our behalf;
- third-party login providers where technically necessary to maintain sign-in integrations or account linking;
- legal, judicial, regulatory, or governmental authorities where required by law or valid legal process;
- professional advisers, auditors, insurers, or legal counsel where reasonably necessary;
- a buyer, investor, successor, or assignee in connection with a merger, acquisition, restructuring, financing, or sale of all or part of our business, subject to appropriate safeguards.

8. International Data Transfers
Where personal data is stored, accessed, or processed outside your country, we will take reasonable steps to ensure such transfer occurs in a lawful manner and with appropriate safeguards.

9. Data Retention
We retain personal data only for as long as necessary for the purposes described in this policy, including to:
- provide the services;
- maintain records;
- resolve disputes;
- enforce agreements;
- prevent fraud and abuse;
- comply with legal and regulatory obligations.

When data is no longer required, we will delete it, anonymize it, isolate it, or securely dispose of it in accordance with applicable law and operational requirements.

10. Data Security
We implement reasonable technical, administrative, and organizational measures to protect personal data against unauthorized access, alteration, disclosure, misuse, loss, or destruction.

However, no website, service, platform, or method of transmission over the internet can be guaranteed to be completely secure.

11. Your Rights
Subject to applicable law, you may have the right to:
- request information about the personal data we hold about you;
- request access to your personal data;
- request correction or update of inaccurate or incomplete data;
- request deletion, restriction, blocking, or objection to certain processing;
- withdraw consent where processing is based on consent;
- request account deletion and unlinking of connected social login accounts stored by us;
- request a copy of your personal data, where applicable;
- submit a complaint or grievance regarding the handling of your personal data.

To exercise these rights, contact us at Support@chargetoplay.com. We may request information reasonably necessary to verify your identity before acting on your request.

12. Social Login and Connected Accounts
If you connect or use Meta/Facebook Login or Discord Login:
- we use the information received from those providers only for the purposes described in this Privacy Policy and to support the account features you use;
- we do not use social login data for purposes materially inconsistent with your permissions and our disclosed services;
- where technically applicable, you may disconnect linked accounts through account settings or by contacting us;
- deletion of your Charge To Play account may result in deletion or unlinking of associated social login data stored by us, but does not delete your separate account with the external provider.

13. Marketing Communications
If we send marketing or promotional communications, we will do so in accordance with applicable law. You may opt out at any time using the unsubscribe mechanism where available or by contacting us directly.

14. Children’s Privacy
Our services are not intended to unlawfully collect personal data from children. If we become aware that personal data of a child has been collected without the required authorization or legal basis, we will take appropriate steps to delete or restrict such data in accordance with applicable law.

15. Third-Party Services and Links
Our website may contain links to or integrations with third-party services, including payment services, login providers, or other external platforms. We are not responsible for the privacy practices of third parties, and we encourage you to review their policies before using their services.

16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published with a revised effective date.

17. Contact
If you have any questions, requests, complaints, or concerns regarding this Privacy Policy or our personal data practices, contact:
Charge To Play
Alexandria, Egypt
Support@chargetoplay.com